cv111 Privacy Policy
Your privacy matters to us. This policy explains what personal data cv111 collects, why we collect it, and the rights you hold over your own information.
1.Introduction
cv111 ("cv111", "we", "us", "our") operates the online casino and sports betting platform available at cv111.one (the "Platform"). As part of delivering our Services to players across Bangladesh, we collect and process certain personal information about you. This Privacy Policy sets out in plain, professional language exactly what data we collect, the lawful bases on which we process it, how long we retain it, who we may share it with, and the rights that are available to you under applicable data-protection law.
This Privacy Policy forms part of cv111's Terms and Conditions and should be read alongside them. By registering an Account on the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not create an Account or use the Platform.
cv111 acts as the data controller for personal data collected through the Platform. We are committed to handling your data responsibly, transparently and in accordance with applicable privacy and data-protection requirements. Our systems use SSL encryption on all sessions to protect data in transit.
Your Privacy at a Glance
2.Information We Collect
cv111 collects personal data from you in several ways: directly when you register and use the Platform, automatically as you navigate the Platform, and in certain cases from third parties such as payment processors or identity-verification partners. The categories of data we collect are as follows:
We collect only the minimum data necessary to deliver our Services, meet our compliance obligations and continuously improve the Platform experience for players across Bangladesh — whether they are based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna or elsewhere.
3.How We Use Your Information
cv111 uses your personal data solely for the following purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected:
- Account registration and management: to create, verify and maintain your cv111 Account including identity verification (KYC) and age checks.
- Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods; to credit winnings; to manage bonus awards and wagering requirements.
- Fraud prevention and AML compliance: to detect and prevent money laundering, fraudulent transactions, bonus abuse and other prohibited conduct; to meet anti-money-laundering and sanctions-screening obligations.
- Customer support: to respond to your enquiries, complaints and support requests submitted via live chat, email or any other channel.
- Marketing communications: with your explicit consent, to send you promotional offers, bonus announcements, tournament notifications and updates about new games or features on the Platform. You may withdraw this consent at any time.
- Platform improvement and analytics: to analyse usage patterns, identify technical issues, and improve the overall performance, security and user experience of the Platform.
4.Legal Basis for Processing
cv111 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: processing required to perform our contract with you (the Terms and Conditions), including account management, payment processing and the delivery of gaming services.
- Legal obligation: processing required to comply with applicable law, including KYC identity verification, anti-money-laundering record-keeping and cooperation with competent authorities.
- Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring and analytics — where these interests are not overridden by your fundamental rights and freedoms.
- Consent: where we send you marketing communications or use non-essential analytics cookies, we do so only on the basis of your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.
5.Sharing Your Information
cv111 does not sell, rent or trade your personal data. We may, however, share your data with a limited set of trusted third parties strictly as necessary to deliver our Services:
- Payment processors: bKash, Nagad, Rocket, Upay and partner banks receive the minimum transaction data required to process your deposits and withdrawals securely. These providers operate under their own privacy policies and applicable financial-sector regulations.
- Game providers and platform technology partners: providers such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi receive anonymised or pseudonymised technical session data required to operate game integrity, RNG certification and game-result verification.
- KYC and compliance services: identity verification partners receive the identity documents and biometric data you submit during the KYC process. These partners are contractually bound to use such data only for verification and regulatory-compliance purposes.
- Law enforcement and regulatory authorities: cv111 may disclose personal data to competent authorities where required by applicable law, by valid court order or by a lawful regulatory demand. We will notify you of such disclosure unless prohibited from doing so by law.
All third-party service providers with whom cv111 shares personal data are required to implement appropriate technical and organisational security measures and are contractually prohibited from using your data for any purpose other than the specific service they provide to cv111.
6.Cookies and Tracking Technologies
cv111 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by your browser at the Platform's request. We use the following categories of cookies:
You may disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some Platform features. Essential cookies cannot be disabled as they are strictly necessary for the Platform to operate.
7.Data Retention
cv111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and regulatory obligations. The specific retention periods we apply are as follows: Account data and transaction records are retained for a minimum of five (5) years following account closure to satisfy anti-money-laundering record-keeping requirements. KYC documents are retained for the same minimum five-year period. Marketing preference data is retained until you withdraw consent or close your Account, whichever is earlier.
Usage and technical data collected for analytics purposes is retained in aggregated and anonymised form for up to two (2) years. Support correspondence and complaint records are retained for three (3) years from the date of resolution. Where cv111 is required by law to retain data for a longer period, the statutory period shall prevail.
Once the applicable retention period expires, cv111 will securely delete or anonymise your personal data so that it can no longer be used to identify you. If you submit a data erasure request before the retention period expires, we will action it promptly subject to any overriding legal retention obligations.
8.Data Security
cv111 implements robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Our security measures include industry-standard SSL/TLS encryption for all data transmitted between your device and our servers, firewalled and access-controlled server infrastructure, regular security audits and vulnerability assessments, strict internal access controls ensuring only authorised personnel can access personal data on a need-to-know basis, and two-factor authentication options for Account access.
While cv111 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, cv111 will notify you without undue delay and will take all steps necessary to contain and remediate the breach.
9.Your Data Rights
Subject to applicable law, you have the following rights in relation to the personal data cv111 holds about you. To exercise any of these rights, please contact our support team via live chat or email. We will respond to all verified requests within thirty (30) days:
- Right of access: you may request a copy of all personal data cv111 holds about you, together with information about how it is processed (a "Subject Access Request").
- Right of rectification: if any personal data cv111 holds about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
- Right to erasure: you may request that cv111 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where the processing is unlawful — subject to legal retention obligations that may override this right.
- Right to restriction: you may request that cv111 restrict the processing of your personal data in certain circumstances — for example, while an accuracy dispute is being resolved.
- Right to data portability: where processing is based on consent or contractual necessity and is carried out by automated means, you may request that cv111 provide your personal data in a structured, commonly used and machine-readable format.
- Right to object: you have the right to object to processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, subject to cv111's overriding legitimate grounds.
To submit a data rights request, please contact our support team via live chat on the Platform or by email at [email protected]. We may need to verify your identity before processing your request. cv111 will not charge a fee for exercising your rights except where requests are manifestly unfounded or excessive.
10.Third-Party Links and Services
The Platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket) and game studios (Pragmatic Play, Evolution Gaming, Ezugi, Spribe). These third parties operate independently of cv111 and are governed by their own privacy policies. cv111 has no control over and accepts no responsibility for the privacy practices or content of any third-party service. We encourage you to review the privacy policy of any third-party service before providing personal data to it.
11.Children's Privacy
The cv111 Platform is strictly intended for adults aged 21 and above. cv111 does not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you must not register an Account or use the Platform in any capacity. If cv111 becomes aware that it has inadvertently collected personal data from a person under 21, it will delete that data immediately and close the associated Account without compensation.
Parents and guardians who believe their child may have registered on the Platform should contact cv111 support immediately at [email protected]. cv111 takes its obligations regarding the protection of minors very seriously and will act promptly on any such notification.
12.Changes to This Privacy Policy
cv111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or Platform features. When we make material changes, we will notify registered Users via the email address on their Account or via a prominent notice on the Platform, at least seven (7) days before the changes take effect.
Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically so that you are always aware of how your data is being handled. The "Last updated" date at the top of this page indicates when the most recent revision was made.
13.Contact Us and Data Queries
If you have any questions, concerns or requests regarding this Privacy Policy or the way cv111 handles your personal data, our support team is available 24 hours a day, 7 days a week. We aim to respond to all privacy-related enquiries within five (5) business days. For formal data rights requests (Subject Access Requests, erasure requests, etc.) please submit your request in writing to ensure it is properly tracked and actioned.
You may reach us by email at: [email protected]
Ready to Play Responsibly?
Your data is protected. Now enjoy Bangladesh's most trusted online casino experience — 1,000+ games, fast bKash and Nagad payments, and 24/7 support.
Explore cv111 Casino Visit Our FAQ